JOB DESCRIPTION

Job Title: Chief Operating Officer, Tricare Services Unit

Location: Philadelphia, USA

Reports To: President & CEO Americas & Northern Europe (direct)
Senior Executive Vice President (functionally)

Direct Reports: Director Global Operations; Chief Financial Officer; Network Director; Training Director; Medical Director; Project Integrity Director; Contract Manager
 

Overall Purpose Of The Job

To lead the Tricare Services Unit to ensure its continued financial and operational success.

Specific Responsibilities

• Provide effective overall leadership of the Tricare Services Unit in a manner consistent with Client's vision and core values.

• Be responsible for the Tricare Services Unit profit and cost centers.

• Provide ongoing management of the Program Management Office in Philadelphia.

• Provide effective oversight and management of the Tricare Services Unit sub-contractors.

• Provide effective oversight and management of the Global Customer Services Centre in Philadelphia

• Develop efficient, effective, quality services in accordance with the annual budget/operating plan and the TRICARE Overseas Program Quality Plan..

• Act as the key interface with the client at senior levels for ongoing operational matters.

• Ensure compliance with the Tricare Overseas Program deliverables.

• Prepare and monitor the annual budget, and produce timely and accurate financial information.

• Manage the human, financial, administrative, logistical and capital resources of the Tricare Services Unit.

 Job Profile

Required Skills/Knowledge:

•  A strong people manager, with a strong track record in recruiting excellent staff, upgrading organizations, motivating people, and dealing with performance issues.
•  Process-oriented, with a strong track record in introducing systems, processes and KPIs to upgrade performance.
•  Operational skills: a results-driven “doer” and hands-on leader who likes to “roll the sleeves up” and get things done.
•  Networking and influencing skills. Ability to collaborate, co-operate and network effectively within a demanding, culturally diverse, matrix organization, as well as to manage/influence sub-contractors.
•  Negotiating skills.
•  International exposure and mindset.
•  Results driven with a high passion, drive and motivation.
•  Strong analytical, problem solving and decision making capabilities.
•  Customer centric.

Required Work Experience:

•  Must have had general management experience.
•  Must have had experience of managing sub-contractors.
•  Must have experience of the US Department of Defense
•  Experience of Federal acquisitions/contracts is a key requirement.
•  Experience of US government procurement contracts would be preferred.
•  Empathy with the military through overseas assignments or through personal or family exposure. Military background is not required or essential.
•  International exposure, although actual experience of living overseas is not essential.

Required Qualifications:

Graduate from a premier university with strong academic achievements. MBA preferred.

Travel Requirements:  Occasional travel will be required.

Required Languages: English

Security Clearance:  Security clearance will be required for this position